Introduction
At Sokerbet, we believe your trust is our most valuable asset. This Privacy Policy explains how we handle your personal information when you use our online gaming platform — whether through our website, mobile app, or any other service channel.
This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By using Sokerbet's services, you agree to the terms set out in this Privacy Policy.
If you have any privacy-related questions, our team is ready to help. Contact us via live chat, available 24 hours a day.
Information We Collect
Sokerbet collects information from you to ensure a smooth, secure and personalised gaming experience. The information collected falls into two main categories:
Information you provide directly:
- Full name, date of birth and gender
- Email address and mobile number
- Current residential address
- National ID or passport number (for KYC verification)
- Bank account details or digital wallet information for financial transactions
- Your communications with our customer support team
Information collected automatically:
- IP address and approximate location data
- Device type, operating system, and web browser used
- In-platform activity data — including games played, bets placed, and transactions
- Login session information and activity timestamps
- Cookies and similar tracking technologies
Sokerbet will never ask for your account password via email, chat or phone. Be cautious of any party claiming to represent us and requesting such sensitive information.
How We Use Your Information
Every piece of information we collect is used for clear and legitimate purposes. We do not use your data arbitrarily, and here are the detailed purposes of use:
| Purpose of Use | Information Type | Legal Basis |
|---|---|---|
| Account management & identity verification (KYC) | Name, IC, address | Contractual requirement |
| Processing deposits and fund withdrawals | Financial data | Contractual requirement |
| Fraud prevention & anti-money laundering | Transaction data, IP | Legitimate interest / legal |
| Customer support & dispute resolution | Communication records | Contractual requirement |
| Marketing & personalised promotional offers | Game history, email | Your consent |
| Platform enhancement & analytics | Usage data, cookies | Legitimate interest |
How We Protect Your Data
The security of your information is our top priority. Sokerbet continuously invests in high-grade security infrastructure to ensure your data remains under the best protection at all times.
Security measures we implement:
- 256-bit SSL Encryption — all data transmitted between your browser and our servers is protected with the highest-level encryption
- Two-factor authentication (2FA) system — an additional security layer to protect your account from unauthorized access
- 24/7 security monitoring — our security team monitors suspicious activity continuously around the clock
- Integrated data storage — all data is stored on secure servers with strictly controlled and limited access
- Regular security audits — our systems undergo regular security assessments by independent third parties
- Internal access control policy — only authorized personnel may access your sensitive data
While we take all reasonable steps to protect your data, no system can guarantee 100% security at all times. We encourage you to also keep your personal password secure.
Third-Party Data Sharing
Sokerbet does not sell, rent or give your personal information to third parties for their own marketing purposes. However, in certain situations, we may need to share your data with carefully selected parties:
- Payment service providers — to process your deposits and withdrawals securely and quickly
- Gaming technology providers — only the data necessary to run games within our platform
- Regulatory authorities — when required by law or a valid court order
- Fraud prevention agencies — for identity verification and prevention of illegal activity
- Analytics partners — data that cannot directly identify individuals, used solely for platform improvement purposes
All third parties working with us are required to comply with strict data confidentiality and security policies, in line with Malaysia's PDPA standards.
Use of Cookies
Sokerbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential cookies — ensures core website functions operate correctly, including your login session
- Performance cookies — helps us understand how users interact with the platform for improvement purposes
- Functionality cookies — remembers your preferences and settings for a more personalized experience
- Analytics cookies — collects anonymous statistical data on traffic and usage patterns
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Your Rights as a User
Under Malaysia's PDPA and our policy, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the personal data we hold about you
- Right to rectification — you may update or correct information that is inaccurate or outdated
- Right to withdraw consent — you may withdraw consent for data processing for marketing purposes at any time
- Right to object — you may object to the use of your data for specific purposes where permitted by law
- Right to erasure — in certain circumstances, you may request that your data be deleted from our systems
To submit any request regarding your privacy rights, please contact our support team. We will process your request within 30 days as required by law.
Data Retention Period
Sokerbet only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Generally, active account data is retained for the duration your account remains active and for several years after account closure, in line with anti-money laundering (AML) legal requirements. Financial transaction data is kept for a minimum of seven (7) years in accordance with accounting and tax legislation.
When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.
Privacy Policy Amendment
Sokerbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasonable grounds. Any significant changes will be communicated to you via a notice on our website or by email to your registered address.
The date of the latest amendment is always shown at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.